Shipping policy

Where we ship Stencey ships to the United States, the United Kingdom, Canada and Australia. Delivery is free on every order.

Shipping cost Free. There are no hidden fees. Any import duties or taxes shown at checkout are included in what you pay; nothing extra is owed on delivery.

Processing and delivery time Orders are prepared within 1 to 3 business days. Delivery then takes about 7 to 15 business days, depending on the destination. Most orders arrive within 8 to 18 days of purchase. Products ship from our supplier's warehouse in China.

Tracking You receive a tracking number by email as soon as your parcel is on its way.

Lost or delayed parcels If your order has not arrived within 25 business days, contact us with your order number. We resend the item or refund you in full, your choice.

Changes and cancellations Orders can be changed or cancelled within 12 hours of purchase. After that the order is usually already being prepared and cannot be recalled. If you no longer want the product once it arrives, our 90-day return policy applies.

Contact Questions about your order: use the contact page. We reply within one business day.